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REACH Raises $7M Series A – Accelerating Momentum for Digital Workplace and Collaboration Platform with Investments from Grayhawk Capital, Pritzker Group and NFX

By on March 24, 2022 0

REACH’s virtual work platform is fully customizable and integrates seamlessly into any company’s existing workflows and systems, making it easier for them to perform comprehensive customer journeys.

“Companies are under increasing pressure to streamline customer engagement and sales. REACH’s platform enables companies to manage every aspect of the customer sales process securely and in real time – without the friction, cost or complexity of using multiple solutions.” – Yair Ravid, CEO of REACH

TO REACH, a leading digital commerce and collaboration platform designed for real-time customer transactions, announces $7 million in Series A funding, led by Grayhawk Capital and Pritzker Group Venture Capital, with participation from investor NFX bootstrap. The capital increase brings total funding for REACH to $13 million. REACH’s cloud platform enables businesses like never before to collaborate on documents, e-sign, video conferencing, identity verification and payments, all on one platform.

“Companies today are under increasing pressure to streamline customer engagement and sales,” said REACH CEO Yair Ravid. “REACH’s platform enables companies to manage every aspect of the customer sales process securely and in real time, without the resulting friction, cost or complexity. using multiple solutions.

Why REACH?

The shift to remote working during the pandemic has been an incredible catalyst for digital transformation, fundamentally changing the way businesses across all industries do business. Today, most businesses must adopt multiple technology solutions, leading to integration issues, higher costs, and unnecessary complexity and fatigue with customers.

REACH solves these challenges by providing businesses with a comprehensive suite of tools – everything they need to communicate, close deals and provide support to customers in the moment. Customers can quickly and securely complete forms, sign documents, confirm their identity, and complete transactions, all while having a live audio or video chat with the agent or customer representative. This is done with a full audit trail and logging for compliance purposes, making it easier than ever for agents and customers to conduct business.

REACH is quickly becoming the leading solution for companies with higher value or more complex transactions with customers where a human needs to be in the know to provide the personalized attention and confidence needed to complete a transaction. Mortgages, insurance policies, bank loans or other sales can be processed quickly and securely using the REACH platform. With no download required, customers can easily and efficiently collaborate with a company’s agent via their mobile device to complete a transaction as if they were in person.

“REACH was specifically designed to solve the remote business challenges that companies face today,” Ravid shares. “Imagine giving your customers the same feeling and confidence of an in-person meeting with every virtual interaction. REACH is designed to drive closer collaboration between agents and customers with a real-time experience where both parties can share information simultaneously.

REACH’s virtual work platform is fully customizable and integrates seamlessly into any company’s existing workflows and systems, making it easier for them to perform comprehensive customer journeys. The solution integrates into businesses via an open API or via integrations into enterprise systems such as Salesforce and Microsoft Dynamics and was designed with privacy and security in mind. Additionally, a “self-service mode” gives businesses the ability to choose how to interact with customers.

“Too often we see companies taking a Frankenstein approach to digital customer engagement with disparate solutions for workflow management, e-signature, video conferencing and beyond,” said Leib Bolel, partner at Grayhawk. Capital. “More difficult, these platforms are neither integrated nor real-time. We’ve invested in REACH as a fast-growing platform that is truly reshaping the future of digital commerce, helping businesses across all industries streamline the way they communicate with customers, negotiate contracts and transact on a single platform. »

REACH is rapidly gaining momentum with companies

Since the start of the pandemic, REACH has rapidly gained momentum with customers in the financial services, insurance, mortgage and automotive industries adopting its cloud software, resulting in an 8-fold increase revenue (from the first quarter of 2020 to the fourth quarter of 2021). American Express, Mercedes-Benz (Daimler AG), British American Tobacco and SCSK Corporation are just a few of the notable customers around the world who use REACH to deliver a seamless customer experience.

“Clients today expect doing business with enterprises to be simple, intuitive and real-time,” said Adam Koopersmith, managing partner at Pritzker Group Venture Capital. “REACH delivers that ease of use, bringing together communications, workflows, and real-time commerce in an intuitive platform designed for B2C businesses. We couldn’t be more excited to invest in this Series A funding from REACH as they continue to implement their vision. »

REACH will use proceeds from the investment round to accelerate adoption of its virtual work platform, sales, marketing, product development and go-to-market activities.

For more information on REACH, please visit http://www.reachhq.com

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