Quadient presents DigtalBOOST: pre-packaged digital solutions for common customer processes and contracts
Quadient’s digital transformation experts have translated years of experience and best practices into DigitalBOOST, bringing together
“Companies understand the importance customer experience and communications, but in many cases their IT resources are extremely limited and cannot meet the demand of the company. They could not scan their business customer process. OWe can do it for them” said
DigitalBOOST Customer Processes reduce call center volumes by digitizing the most common customer-facing processes. Pre-populated forms guide customers through the customer journey, including common use cases such as: onboarding and registration, claim submissions, customer profile updates, and new inquiries on duty. Customer requests are tracked in a dashboard that allows agents to quickly approve and trigger personalized customer notifications, such as email and text, as well as track key metrics.
DigitalBOOST Contracts allows agents to customize contracts and send SMS invitations that allow customers to review and sign in minutes from a mobile device, without the need for in-person signing ceremonies or waiting hard copies by mail. Common use cases include improving the customer experience related to contract renewals and issuance, short-term loans, terms and conditions approval, and new beneficiary forms.
For more information on DigitalBOOST, visit https://go.quadient.com/digitalboost.
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